The terms and conditions below apply to any person receiving services/treatment by A.R.M Rehabilitation and Massage. Terms and conditions must be agreed to before commencement of any Sports Therapy treatment.
1. Services and Assessments
1.1. Services/treatment provided must be agreed and signed for by the patient during the initial assessment appointment.
1.2. Assessments require discussion of patient needs/injury of appointment. All patients must undergo an initial assessment before injury treatment.
1.3. A health screen questionnaire an informed consent form must be signed before beginning of treatment.
1.4. Follow appointments will be agreed by both practitioner and patient.
1.5. Services/treatment may include both ‘hands on’ treatment and exercise rehabilitation dependant on the injury, of which will be advised by the practitioner.
1.6. All treatments will remain within the practitioner’s scope of practise. The practitioner may, if needs be, advise alternate treatment by another medical professional if they feel appropriate treatment falls outside of their scope of practise.
1.7. The practitioner has a right to terminate a session at any time if they consider it necessary to do so. In this case, the patient will still be liable (at the practitioners discretion) to pay the fee for that session.
2. Payments
2.1. Payment must be made at the time of the appointment or prior to the appointment by card, cash or BACS payable to A.R.M Rehabilitation and Massage.
2.2. Charges for home visits are subject to treatment needs and travel time, these charges may vary dependant on location. Payment for home visits can be made by cash or BACS payable to A.R.M Rehabilitation and Massage.
3. Cancellations and late attendance
3.1. If you are late for an appointment your appointment will begin on your arrival and end at the pre-scheduled time, full charges apply
3.2. If you wish to cancel or reschedule an appointment, to avoid charges you must inform the practitioner with no less than 24 hours’ notice. Any notification less than 24 hours will be charged full for that session.
3.3. If the practitioner needs to cancel a session for example, staff illness, then the appointment will be re arranged as soon as possible.
4. Confidentiality
4.1: Patient information will be kept confidential at all times. Information shall not be disclosed to a third party except where required by law or for protection of the patient or others.
4.2. All personal data shall be stored in accordance with the 1998 data protection act.
5. Home Visits
5.1. For home visits the therapist may need to bring equipment with them therefore will need to discuss with the patient the space available in the home.
5.2. For payments please see section 2.2.
All services at A.R.M Rehabilitation and Massage are supposed by professional accreditation and qualifications.